The sensors only send basic information about movements of the doors, fridge and use of the kettle in your home. This information is used to learn what your ‘normal’ patterns are. When your ‘normal’ changes we contact you to see if you require additional help. This might be that your front door is open, or that you don’t make your usual cup of tea in the morning.
Archives: FAQs
Can I cancel if I no longer want PHL Youla?
Yes, if you change your mind you can cancel. There is a 14 day cooling off period once you’ve signed up to the service. Following this, you are required to give 2 months notice in writing as per the Terms and Conditions.
How much does it cost?
£55 per week. Payment it taken via Direct Debit once a month. Your first payment is taken when the installation of the equipment is complete. Your payment details are captured when you complete the forms on our website when you go through the buying process.
Can you see me or hear me?
There are no cameras or microphones, so your conversations cannot be heard by anyone, and you are not seen. The sensors track movement only.