My wife recently passed away after a long battle with cancer. I’ve got my own health issues but can’t bear the thought of moving away from our family home that we lived in for 40 years. Every room holds a memory of her, and I want to hold on to that for as long as possible. One of my three daughters has been helping me recently, but she also works, and I feel a burden on her so we both agreed to see what’s out there that could help me stay at home and monitor my health. A friend recommended PHL Youla and it has turned out wonderfully. My daughter ordered it online and within 10 days it was installed. At first it was a bit odd, but very quickly I forgot that the sensors were even there. For the first 14 days I received a daily phone call from the PHL Youla call centre and I felt like they really took the time to get to know me.
Now when they call, it’s a nice break in what can sometime be a long and lonely day. Last week I wasn’t feeling my normal self and spent the day in my armchair hoping it would pass. As I hadn’t moved or used my kettle or fridge, I received a call to ask me how I was feeling. I’d not eaten breakfast or lunch so a kindly nudge to persuade me to make some tea and toast perked me up a bit. I also received a call from a PHL Youla clinician and feel so reassured to have received their care. I know how stretched the NHS are, so would never have contacted my doctor, but I see now that by nipping things in the bud before they get worse is the best course of treatment for me. I’m so grateful to be able to have such quick access to a GP who can write me a NHS prescription.